SHIPPING POLICY

Last Updated: September 16, 2026

AEVUM, operated by Smooth Naturals LLC, currently ships orders within the United States only. We are committed to processing orders promptly and providing clear shipping information throughout the ordering process.

1. Domestic Shipping

AEVUM currently offers domestic U.S. shipping only.

All orders are shipped via United States Postal Service (USPS).

A flat shipping fee of $11.00 applies to all orders unless otherwise stated at checkout.

International shipping is not currently available.

2. Payment & Order Processing

Payment must be received in full before order processing begins. This applies to both in-stock products and pre-order or pre-sale products.

AEVUM currently accepts payment through:

• Zelle

• Venmo

• Cash App

Payment instructions are provided during or following the checkout process, as applicable.

An order is not considered paid or eligible for processing until full payment has been received.

3. In-Stock Orders

In-stock orders may require up to 48 business hours for processing after full payment has been received.

Processing time refers to the time required to prepare an order for shipment and does not include USPS transit or delivery time.

Business hours do not include weekends or federal holidays.

4. Pre-Order & Pre-Sale Items

Products identified as pre-order or pre-sale items may require up to two weeks for processing before shipment.

Estimated processing times for pre-order and pre-sale products are estimates and may vary based on product availability or circumstances outside AEVUM's reasonable control.

Payment for all pre-order and pre-sale items must be made in full at the time of purchase before the order enters processing.

If an order contains both in-stock and pre-order/pre-sale products, shipment timing may be based on the item with the longest processing period unless otherwise communicated by AEVUM.

5. Shipping & Tracking

Once an order has been processed and shipped, available USPS tracking information will be provided to the customer.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

AEVUM is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

6. Lost, Stolen or Damaged Packages

Once an order has been transferred to USPS and tracking reflects that the package has been accepted by the carrier, delivery and handling of the package are subject to USPS operations.

To the fullest extent permitted by applicable law, AEVUM is not responsible for packages that are lost, stolen, damaged, misdelivered, or otherwise affected while in the possession of the shipping carrier or following confirmed delivery.

Customers experiencing a lost, stolen, damaged, or misdelivered package should contact USPS and follow the carrier's applicable claim or inquiry procedures.

You may also contact AEVUM so that we can provide available shipment or tracking information that may assist with your carrier inquiry. Providing such assistance does not constitute an assumption of liability for the package.

7. Delivery Delays

USPS delivery dates and transit times are estimates and are outside AEVUM's direct control.

AEVUM is not responsible for carrier delays caused by weather, service disruptions, holidays, governmental actions, natural disasters, or other circumstances beyond our reasonable control, subject to applicable law.

8. Questions About Shipping

For questions regarding an AEVUM shipment, please contact us through the Contact page and include your name and order information so we can assist you.