REFUND POLICY

Last Updated: September 16, 2026

AEVUM, operated by Smooth Naturals LLC, takes care in the preparation and fulfillment of every order. Due to the nature of the products offered through AEVUM, all sales are final.

1. All Sales Are Final

Once payment has been received, orders are considered final and are not eligible for returns, refunds, or exchanges, except where required by applicable law or where AEVUM determines that an order was incorrectly fulfilled.

This policy applies to both in-stock and pre-order/pre-sale items.

Please carefully review your order before submitting payment.

2. Order Cancellations

Because processing may begin shortly after payment is received, AEVUM does not guarantee that an order can be changed or canceled after payment.

If you believe an order was submitted in error, contact AEVUM as soon as possible. If processing has not begun, we may determine whether a change or cancellation can be accommodated at our discretion.

3. Incorrect Items

If you receive an item that is different from the item you ordered, please contact AEVUM promptly through our Contactpage.

Please include your name, order information, a description of the issue, and photographs of the item and packaging when requested.

Once the issue has been reviewed and confirmed as an AEVUM fulfillment error, we will work with you to provide an appropriate resolution.

4. Damaged, Lost or Stolen Shipments

Orders are packaged with care before being transferred to USPS.

Once USPS has accepted a shipment, loss, theft, carrier damage, misdelivery, and delivery-related issues are handled in accordance with our Shipping Policy.

Customers should retain all packaging and documentation and contact USPS when a carrier claim or investigation is appropriate.

5. Pre-Order & Pre-Sale Items

Pre-order and pre-sale purchases are final once payment has been received.

Customers should review the estimated processing period before purchasing. Pre-order and pre-sale items may require up to two weeks for processing, as described in our Shipping Policy.

A longer processing period associated with a disclosed pre-order or pre-sale item does not, by itself, make the order eligible for cancellation or refund.

6. Product Concerns

If you believe there is an issue with the product you received, please contact AEVUM promptly and provide your order information along with photographs or other information reasonably necessary for us to review the concern.

Contacting AEVUM regarding a product concern does not guarantee a refund, return, exchange, or replacement. Each qualifying issue will be reviewed based on the circumstances and applicable law.

7. Contact

Questions regarding this Refund Policy or an order issue may be submitted through the Contact page on the AEVUM website.