Privacy Policy
Last Updated: October 5, 2026
AEVUM by Smooth Naturals LLC (“AEVUM,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit the AEVUM website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with our website and services.
By using the AEVUM website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account information
- Order and transaction information
- Customer service communications
- Information submitted through forms on our website
- Marketing or email subscription preferences
- Other information you choose to provide to us
We may also automatically collect certain technical information when you interact with our website, including information such as your IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from technical information, and other website usage information.
Research Purchaser Registration Information
When you create an account with AEVUM, we collect your stated intended research purpose, confirmation that you are at least 21 years of age, and acknowledgement of our Research Use Only purchasing restrictions.
We use this information to document customer declarations, administer customer accounts, support compliance reviews, and assess whether orders are consistent with our purchasing policies.
These declarations are self-reported and do not constitute independent verification of identity, age, professional qualifications, or research credentials.
Registration information is stored with your customer account and retained only as long as reasonably necessary for account administration, compliance, dispute resolution, and applicable legal obligations. You may contact us to request access to or deletion of your information, subject to applicable retention requirements.
2. Account Information
If you create an AEVUM account, we may collect and maintain information necessary to create, administer, secure, and provide access to your account.
You are responsible for maintaining the confidentiality of your account credentials.
We may use account information to verify eligibility, provide access to restricted portions of the website, process orders, maintain order history, provide customer service, prevent misuse, and administer our website.
3. Age and Eligibility Information
AEVUM products are available only to individuals 21 years of age or older.
We may collect information or confirmations necessary to determine whether a customer satisfies applicable age or eligibility requirements.
We may also use information associated with an account or order to review compliance with our Terms & Conditions and Research Use Only requirements.
AEVUM reserves the right to request additional information when reasonably necessary to verify eligibility or review an order.
4. Order and Transaction Information
When you place or attempt to place an order, we may collect information necessary to process, review, fulfill, and document the transaction.
This may include:
- Products ordered
- Order value
- Billing and shipping information
- Payment status
- Shipping and tracking information
- Order history
- Communications relating to the order
- Information necessary for fraud prevention, eligibility review, or order verification
We may retain transaction records as reasonably necessary for accounting, tax, legal, regulatory, fraud-prevention, dispute-resolution, and legitimate business purposes.
5. Payment Information
Payments may be processed through third-party payment providers or through payment methods made available as part of AEVUM’s checkout or ordering process.
When a third-party payment processor is used, payment information may be collected and processed directly by that provider according to its own privacy policy and terms.
AEVUM may receive information concerning the transaction, such as payment status, transaction identifiers, payment method type, billing information, or other information necessary to process and document the order.
AEVUM does not necessarily receive or store complete payment-card information when payments are processed directly by a third-party payment provider.
For example, payment processors may receive transaction information such as a customer’s name, email, billing or shipping address, payment-method information and purchase information in order to process transactions. Stripe
6. How We Use Information
We may use personal information to:
- Operate and maintain the AEVUM website
- Create and administer customer accounts
- Process and fulfill orders
- Process or verify payments
- Provide shipping and tracking information
- Communicate about orders or accounts
- Respond to questions and customer service requests
- Verify age or eligibility requirements
- Review orders for compliance with our Terms & Conditions
- Prevent fraud, unauthorized transactions, abuse, or misuse
- Maintain website security
- Improve website functionality and customer experience
- Maintain business, accounting, and transaction records
- Comply with applicable legal or regulatory obligations
- Enforce our Terms & Conditions and other policies
- Send marketing communications when permitted and subject to applicable preferences or consent requirements
We may also use information for other purposes disclosed when the information is collected or as otherwise permitted by applicable law.
7. Cookies and Similar Technologies
AEVUM and service providers that support our website may use cookies and similar technologies to operate the website, remember preferences, maintain sessions, understand website usage, improve functionality, enhance security, and support analytics.
Some cookies may be necessary for website features such as customer accounts, shopping carts, checkout, security, or other ecommerce functionality.
Other technologies may help us understand how visitors interact with the website.
Your browser may allow you to block or delete certain cookies. Disabling cookies may affect the operation or availability of some website features.
Where required by applicable law, we will provide appropriate choices regarding nonessential cookies or similar technologies.
8. Email and Marketing Communications
If you subscribe to AEVUM emails or otherwise consent to receive marketing communications, we may use your contact information to send news, product information, announcements, or other marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe option included in applicable messages.
Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications when necessary, such as messages regarding an order, account, payment, security issue, or customer service request.
9. How We Share Information
AEVUM does not sell personal information for money.
We may disclose information to service providers and other parties when reasonably necessary to operate our business, including providers that assist with:
- Website hosting and ecommerce functionality
- Payment processing
- Shipping and order fulfillment
- Email delivery and marketing
- Website analytics
- Fraud prevention and security
- Information technology and website support
- Accounting, legal, or professional services
These providers may process information on our behalf or pursuant to their own applicable terms and privacy practices.
We may also disclose information when reasonably necessary to comply with applicable law, legal process, regulatory requirements, protect our rights or property, investigate suspected fraud or misuse, enforce our agreements, or protect the security of our customers or website.
Information may also be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.
10. Third-Party Services
The AEVUM website may use or integrate services provided by third parties.
These services may include payment processors, website infrastructure providers, shipping providers, analytics services, email platforms, social-media services, or other business tools.
Your interaction with a third-party service may be governed by that provider’s own terms and privacy practices.
AEVUM is not responsible for the privacy practices of independently operated third-party websites or services.
11. Data Security
AEVUM uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
Customers are responsible for protecting their account credentials and should notify AEVUM if they believe their account has been accessed without authorization.
12. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including maintaining customer accounts, processing and documenting transactions, providing customer service, preventing fraud, resolving disputes, enforcing agreements, and satisfying accounting, tax, legal, or regulatory obligations.
Retention periods may vary depending on the type of information and the purpose for which it is maintained.
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our business practices.
13. Your Privacy Choices
Depending on where you reside and applicable law, you may have certain rights or choices concerning your personal information.
These may include the ability to request access to, correction of, or deletion of certain personal information, subject to applicable exceptions and record-retention requirements.
You may also:
- Update certain account information through your account when that functionality is available.
- Unsubscribe from marketing emails using the unsubscribe option provided in applicable messages.
- Adjust certain browser settings relating to cookies.
To submit a privacy-related request, please contact AEVUM through the Contact page on our website.
We may need to verify your identity before completing certain requests.
14. Children’s Privacy
AEVUM does not knowingly offer its products to children.
AEVUM products are restricted to customers who are 21 years of age or older, and individuals under 21 are not permitted to purchase products from AEVUM.
If we learn that personal information has been submitted by an individual in violation of our applicable age requirements, we may take reasonable steps to remove the information where appropriate and permitted by law.
15. Research Use Only and Customer Information
Certain AEVUM products are designated Research Use Only (“RUO”) and are not intended for human or veterinary use.
Information provided in connection with an account or order may be reviewed when reasonably necessary to determine eligibility, investigate suspected misuse, prevent fraud, enforce our Terms & Conditions, or evaluate whether an order appears inconsistent with the intended research-only nature of a product.
AEVUM may refuse, limit, or cancel orders when appropriate under our Terms & Conditions.
16. External Links
The AEVUM website may contain links to third-party websites or services.
AEVUM does not control and is not responsible for the content, security, or privacy practices of independently operated third-party websites.
We encourage users to review the privacy policies of websites and services they choose to visit.
17. Changes to This Privacy Policy
AEVUM may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers, legal requirements, or other circumstances.
When we update this Privacy Policy, the revised version will be posted on this page with an updated “Last Updated”date.
Your continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by applicable law.
18. Contact Us
If you have questions regarding this Privacy Policy, your personal information, or AEVUM’s privacy practices, please contact AEVUM by Smooth Naturals LLC through the Contact page on our website.